FAQ and knowledge center

Hostilla.pl help center

Common customer questions in one place: cPanel login, webmail access, Outlook, iPhone Mail, eM Client and Thunderbird configuration, DNS after migration, SSL, WordPress, backups, spam, malware and website performance.

Full FAQ Technical guides Migration and support Report an issue

Choose a help area

Each tile points to a topic that usually solves a real post-migration or service-start problem.

Outlook, iPhone, eM Client, ThunderbirdSecure IMAP/SMTP/POP3 ports, full-address login and encryption. E-mail, SpamBox and deliverabilitySPF, DKIM, DMARC, MSFE, daily reports, BIMI and recipient-server responses. Domains and DNS after migrationWeb, MX, SPF, DKIM, DMARC, SSL, redirects and DNS propagation. SSL and AutoSSLZeroSSL/Sectigo/Let's Encrypt, domain validation, Mixed Content and HTTPS renewal. Website performancePHP-FPM, OPcache, Redis, Memcached, MariaDB/MySQL, LVE, PageSpeed and logs. Backups and securityAccount backups, Imunify360, CXS, exploit scanners, malware protection and restore paths.

Panel logins

The customer panel is for services, payments and contact. cPanel is for the hosting account, domains, files, databases and mail. Webmail is for working with an e-mail mailbox. A support ticket should always say which panel the problem concerns.

Mail program configuration

For Outlook, iPhone Mail, eM Client and Thunderbird, keep one rule: login is the full e-mail address, password is the mailbox password, and servers plus ports should be taken from cPanel/webmail configuration. IMAP is preferred for synchronization and SMTP should use authentication and encryption.

What should a support request include?

Concrete details help most: domain, account, mailbox, time of the event, last change, error message, screenshot, example URL or message headers. It lets support check DNS, SSL, e-mail, logs, backups and the application without a long back-and-forth.

Most useful places

Technical support Contact Technical guides Migration and support E-mail and anti-spam How to choose hosting